At HeelCharm Studio, we value your satisfaction and want every purchase to be a confident one. If for any reason you are not completely satisfied with your order, our refund and return policy ensures you a smooth and fair process.
Returns
You may request a return within 7 days of receiving your order. Items must be unused, unworn, and in the same condition you received them, with original packaging and tags intact. For hygienic reasons, any product showing signs of wear, damage, or alteration will not be accepted for return.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 7–10 business days through your original payment method. Shipping fees (if any) are non-refundable.
Exchanges
If you would like to exchange an item for a different size or style, please email us at info@heelcharmstudio.store within 7 days of delivery. Exchanges are subject to availability. Customers are responsible for return shipping charges, while we will cover the cost of sending the replacement item.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately at info@heelcharmstudio.store with your order details and photos of the issue. We will prioritize resolving the problem by sending a replacement or issuing a full refund at no extra cost.
Non-Returnable Items
Sale items, discounted products, and gift cards are non-returnable and non-refundable.
Return Shipping Address
Please send all returns to:
HeelCharm Studio
V-63, 4th Floor, The Interlace
Plot No. 9, I-8 Markaz
Islamabad, Pakistan
Contact Us
For any questions about our Refund and Returns Policy, reach out to us at info@heelcharmstudio.store.